CM
Carol M
1 reviews | Active since Jan 2021
07 Apr 2022, 22:10
Bad service, now the account that i cancelled still appears as an active account on my credit record
I had a contract with Vodacom, canceled last year 2021, but on my credit record still appears as an active account, i have been trying to get hold of the on the number 082135, 135, but dont get an option to talk to an agent, sent them an email and got an automated response to say they will call ne which didnt happened, i git their references back which i dont knw where to follow up as you can't get hold of their agents anymore, the account appears as im owing them, and i dont owe them anything 002C8aH4TDUGRJSE
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Replies (2)
Vodacom's replyOfficial
08 Apr 2022, 08:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Apr 2022, 08:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CM
Carol M's updateReviewer Update
14 Jul 2023, 22:39my account which was closed in 2021 and vodacom didn't update or took time to update, is affecting me as it still appears as missed payment on ny credit profile and which the payment was never missed because by the time my contract had already ended with them, i will be happy is some one from vodacom can assist, i never owe them a cent, Vodacom please go fix as this was an error on your side, it says is a missed payment for the month of April 2021
CM
Carol M's update14 Jul 2023, 22:39
Reviewer Update
my account which was closed in 2021 and vodacom didn't update or took time to update, is affecting me as it still appears as missed payment on ny credit profile and which the payment was never missed because by the time my contract had already ended with them, i will be happy is some one from vodacom can assist, i never owe them a cent, Vodacom please go fix as this was an error on your side, it says is a missed payment for the month of April 2021