bad service... not suprised.

ref number *** refers. I have been waiting for a refund since July 2020. I was first told it would be paid in July, then the beginning of August, now im being told that the accounts department knows nothing about this refund and I still haven't received it. It is over R4000. I contacted the insurance department who said that they have sent it to Vodacom to action the refund, I must contact the accounts department. The accounts department advised they have received nothing, I must speak to the insurance department. I tried to sort this out last week, I held on for an hour while the agent "went to investigate" what happened. I put down after an hour of holding. no one checked if I was still there, that they still busy. on hold music for an hour. I called back the next day to see fi the investigation was done. I was told its Vodacom that I s causing the hold up and not them, got through to Vodacom accounts who again said they know nothing about it. It has been 2 months since I first enquired about this and I was told all would be resolved in max 30 days. im being sent from pillar to post and I have had it. should I open a case with the NCC? are you just trying to ***** my money? I have also put numerous complaints on social media, what more must I do to get my money? please can someone sort this out because I cannot do the back and forth blame game at the moment. I just want my money back