Bad service, nobody seems to be able to fix my issue.

Last week I phoned the vodacom service desk, explained the issue to them which they advised it should be resolved in the next 24 hours, to my surprise after 24 hours problem is still not resolved, phoned again explained the same issue they said I should wait for another 24 hours and they'll be sending me SMS's to block subscriptions, still same issue when I recharged, to day as well same thing because I called yesterday, same story wait 24 hours, I've waited for the sms as from last week which allows me to stop subscriptions and the worst part is every time I phone they want to speak to my wife since she is the contract holder so now every time I phone with this issue they want to speak to my wife, I cannot make calls because, I can't buy airtime. my number is ********** 973 and my name is Andile Shabangu