Bad Service- No urgency

<p>I logg a service request with Vodacom on Friday about not being able to make calls. 5 days later and still no feedback or resolution, when you call in and speak to the consultant or the supervisior, you hear the story about the "back Office". I just cannot get through these people about urgency. I am paying for my cellphone and now paid for 5 days and for what?</p>