Bad Service no solution after 3 weeks

We Have Vodacom Fibre for 2 years now.

Our Internet has not been working since 26 April 2022. Today is 16 May 2022. Till to date it is still not working though we have been billed for it.

We phone and then they said they can not fix it remotely and need to get a technician to come and fix it on sight. They will get back to us with a date.

No response

Phoned again and said the same story........arranged then to come 30 April at 8am.

My husband is working every weekend and that weekend he was off and decided to take us for breakfast just after the internet was fixed. as we dont get alot of time to spend together.

9 am..no show..........we phoned vodacom and their response......the technician might be late...what a joke as he was already 1 hour late.

10am no show..........phone again...........response...the technician is still coming today...and so our breakfast date was canceled.

needless to say no Vodacom technician showed up that day.

Phoned vodacom back and now there is a different story, now they are waiting for a part from Nokia. Could they not have told u before we waited the whole saturday for them? No respect at all for a clients time.

We have not received any response further or no manager phoning and apologizing or nothing.

The extra data that we had to buy on my vodacom contract on *** is costing us R 800 already and it is only the 16th of May.