Bad Service/ NO SERVICE DELIVERY

Hi<br> <br> On the 17th of May I submitted my 16 gig Gold I phone at a vodacom store at century. The is insured by Vodacom/Cellsure. The iphone had a broken screen. I explained to the gentlemen who assisted me (vaughan) that the phone was insured and I had all policy details with in order to show him. He confirmed everything on hes side and the phone was booked for in for repairs.<br> <br> It has been nearly four weeks and i have still not received any feedback or a clear indication of what is happening. I have phoned in countless times at Vodacom store in order to get but i have just been given the run around. i have also phoned cellsure regarding the claim but according to every consultant that i have spoken to claim or anything has been submitted. This annoys, I pay for a specific service every month that is meant to assist in the event of any damage or loss to the phone however i received poor service, in fact no service as 4 weeks later i am still at the point i was on 17th May, Phoneless.<br> <br> I am not sure what to do about this but i am an annoyed customer whop just wants to get their phone back<br>