BAD SERVICE NO RESPONSE IGNORING CORREPONDENCE

Recently upgraded my contract with a new telephone ans a Smart L 200 minutes. March 2016 invoice shows an utilisation of R 948,91 bank account debited for R 1 400,47. Request an explanation no response. I called their Customer Care Department on several occasions amongst many spoke to a Zethu and a Matshidiso. One of them promised to call me back the following day with a response to my inquiry. No one has called me back yet. Two emails sent to their Customer Care and to their Accounts Department remain ignored. The Itemised Bill details do no correpond with the amount charged. I think Vodacom is *********** customers and probably this goes unnoticed. If no response to my correspondence inquiry is received within the next 48 hours, I will have no alternative but to instruct the bank to return the debit orders to their origin (at a cost to me) and possibly cancel the contract.