Bad Service & No Response

<p>After the below review and Vodacom promising to assist, I have had NO interest from Vodacom to assist. It has now been 5 days and nothing!!! I've a Vodacom customer for at least 12 years but I have had enough now.</p> <p> </p> <p> </p> <p>Wrote on 2nd February.</p> <p>"I upgraded my contract Sunday 29 January 2017 and received an email to confirm. I phone Vodacom Online on the 2nd of February to follow-up on the upgrade and was advised that the upgrade was cancelled.</p> <p> </p> <p>No notification? Nothing!!! They are happy to take your money every month but to useless to inform you that for some reason your upgrade is cancelled! They can’t even give me a reason for the cancelation. Now because of their useless service the phone is no longer available! Unbelievable.</p> <p> </p> <p>Thanks Vodacom for your terrible service!"</p> <p> </p> <p>Vodacom's Reply on 2nd February</p> <p>"Dear Customer,</p> <p>Thank you for making us aware of your complaint.</p> <p>Kindly be advised that a consultant will make contact with you in due course to assist with your query.</p> <p>***Please note*** Beware of phishing ****s.</p> <p>Vodacom will not contact you via Whatsapp to request your personal details</p> <p>Regards,<br />Vodacom Consumer Website Team"</p> <p> </p> <p> </p>