AK
Andre K

1 reviews | Active since Jun 2013

02 Feb 2017, 09:40

BAd Service & No Response

<p>I upgraded my contract Sunday 29 January 2017 and received an email to confirm. I phone Vodacom Online on the 2nd of February to follow-up on the upgrade and was advised that the upgrade was cancelled.</p> <p> </p> <p>No notification? Nothing!!! They are happy to take your money every month but to useless to inform you that for some reason your upgrade is cancelled! They can’t even give me a reason for the cancelation. Now because of their useless service the phone is no longer available! Unbelievable.</p> <p> </p> <p>Thanks Vodacom for your terrible service!</p> <p> </p> <p>Please make contact with me in order to cancel my contract.</p> <p> </p> <p>Andre</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply02 Feb 2017, 10:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team