1 reviews | Active since Jun 2013
BAd Service & No Response
<p>I upgraded my contract Sunday 29 January 2017 and received an email to confirm. I phone Vodacom Online on the 2nd of February to follow-up on the upgrade and was advised that the upgrade was cancelled.</p> <p> </p> <p>No notification? Nothing!!! They are happy to take your money every month but to useless to inform you that for some reason your upgrade is cancelled! They can’t even give me a reason for the cancelation. Now because of their useless service the phone is no longer available! Unbelievable.</p> <p> </p> <p>Thanks Vodacom for your terrible service!</p> <p> </p> <p>Please make contact with me in order to cancel my contract.</p> <p> </p> <p>Andre</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
