Bad service/ no reply on ***** emails

Hi

Apparently I have 2 contracts with Vodacom. I have never taken out a contract with Vodacom. There was debit orders going off of my bank account. I phoned you call centre a few times and got the details of the contracts and all the info on that is incorrect and not my info. They said I must send emails to a specific email address and that the ***** Dept will contact me. In the mean time I am still getting msgs from the bank of missed payments etc after I took all my money out of the account. No one is coming back to me and no one has contacted me. How can this be taken lightly after you accepted ********** documents and even after I have informed you of this, there was no action. This is ridiculous. Please get someone to sort this out as soon as possible or to call me. I have heard of the bad service Vodacom gives but never thought it was this bad. Ashley ********** 862