Bad Service, No Repair Updates

I sent my phone in for repairs early the morning on 24/10/2019 at Vodacom Shop in Middelburg. They ensured me that I will have my phone back in 2 to 3 weeks. To date (04/11/2019, almost a week and a half later) I have not received a single word regarding the status of the repairs. So when I phoned the Repair Contact Center, they informed that my device has not even been sent to the Repair Service Center (which is less than 30 km away). If the phone has not even been sent to the repair center a week and a half later, how will I have my phone back within 3 weeks? Once they receive the phone, repairs still have to be carried out, and then can I assume at least another week and a half just to get it back?

I find this service extremely poor. I will never make use of Vodacom shop in Middelburg Mall again. It only makes sense that they have not done their job to send the phone as quick as possible to the repair center. My wife had numerous problems with them last year, and now me. I truly hope Vodacom will do something regarding poor service received at this branch.