Bad service , no manager to assist

This is my second post in the last two weeks and I’m still not being assisted , I called the call centre thrice and spoke to different agents who all are transferring me from pillar to post . What’s so hard about cancelling my contract ? A gentleman by Wandile on the line right now just told me my cancellation has been in progress since December and he cannot action it , so what this means is that I have to pay you guys for a service I don’t use anymore or has expired ? My 24months has ended , please cancel this contract . I am definitely escalating this to the Ombudsman. You guys are ******** people and insist on *****ing my money every month , your cancellation department keeps retaining us without our consent . This is **********