BAD SERVICE & NO HELP

I have been trying to get Vodacom fiber sign the forms got approved on the 7th of December and now a month later no installation has taken place and I keep getting different replies form your call center. We scheduled installation for the 29th when we called on the 29th they told us the email doesn’t work so what’s the point of asking us to book online if it doesn’t work rather tell us to call and book than send us a email asking us to book and then it’s doesn't work after we had waited for weeks . They told us to call of the 2nd we called and we got a ref number and the lady said we will be called back wishing 48 hrs . I call them today and they said we will be called in 5 working days. This is very very unprofessional. What is worst is you can’t talk to the scheduling team you can’t talk to a manager these are all ways of inconveniencing the customer and To keep us from voicing our thoughts and frustrations. I have no internet and I need it for my business the whole of December I have no internet and I am paying for temporary measure because of your poor methods of on-boarding clients. Now it’s a cost to me because you don’t want to help me . Guys this is really really sad for a company like Vodacom to treat people like this. I would expect better service so now still no internet 7th January and your people just don’t care. i have been calling and calling and Vodacom is giving me the run around WHAT CAN I DO TO GET SOME HELP