Bad service - no follow through

<p>I have been having issues with Vodacom for such a long time that I have lost all hope that you will fix anything. I was told to give out my number, advised to send email with all my problems and that someone would attend to my issues. No one and I mean absolutely no one has attended to any of my issues and I am just getting a run around. I've given up on you fixing anything because you are *********** and know nothing about keeping your word.</p> <p>I still kept my faith in Vodacom because it has been great until all of this, until failing me as a loyal customer. I have tried to do an upgrade over the phone and I have been waiting on your confirmations department to call me back and I haven't received that call. I have called 3 times to ask what is happening and I was told that I should be patient someone will call me. No one has called me and today I hear that while I was waiting on the confirmations department to call the phone is out of stock. The gentleman tells me that I was being upgraded to a Sony Pj someone, I’m not sure what it is. And I will not be getting the Sony X we talked about for an hour. I was told that I am getting Sony X black at a price of about R350 or so without insurance. With that I would get my R200, 1gig bundles and he even offered to give me 500 mg for all the issues I’ve been having. I was so please and happy and decided that I did not make a bad choice with sticking with Vodacom. Nope too soon. The phone is not in stock and the person I spoke to today told me that he would send Webster ( the gentleman who assisted me with the upgrade) n email and explain to me what is happening. Webster did not call.</p> <p> </p> <p><br />For all the issues now I hear I’m not even getting the phone I wanted. THIS IS THE SECOND TIME THAT THIS IS HAPPENING. What do I have to do to get a phone, getting the issues resolved? Can’t I just go to the shop to pick up this phone, they don’t have to deliver it, because that seems to be TOO much trouble for both your carrier and your staff/ consultants. Please set it up over the phone and I’ll pick it up. I have no problem, I haven’t used my number in months. You don’t fail to deduct my account every month. I have been paying for a service I am not using, how does that happen. I just want to pick this phone now and use the service I have been for. Please just give me the phone already. I WILL PICK IT UP…</p> <p> </p> <p><br />I have a number now that I can be reached on now. Please call me: ********** </p> <p> </p>