Bad service no feedback and refund not paid

<p>I closed my account end of March 2017, and by mid April the credit on my account was take out of my vodacom account a service request logged for the amount to be refunded into my bank account. Ref no - 1- ********** ********** as per sms 18 April 2017.</p> <p> </p> <p>It was supposed to take no longer than 7 days to be refunded but to date nothing. I have called so may times that i have no more airtime so i am forced to try and sort this out over the internet. Over R300 wasted since trying to cancel my contract and getting my refund (which Vodacom failed to cancel my contract and debit order after calling them numerous times and more than a month in advance).</p> <p> </p> <p>I would like some feedback please. Every time i call i get told 7 days but it cannot be 7 days for a whole month. Several people have helped me and i have details if needed. Always get told they would call back they have to do this or this then i get one callback saying 7 days and nothing as normal and i have to start the cycle from the beginning again.</p> <p> </p> <p>I would like to speak to a manager or supervisor that actually knows what is going on please as i never seem to get the same answer as to what has to happen before my money will be paid into my account. I was even told that there has been noted on the system and it just needs to get authorised.</p>