bad service no feedback

Mrs HM Julyan

Cel: **********

Repair Nr. ********** 9

Good day, hope you can be of assistance with this urgent matter for my mother in law's celphone, as we dont get feedback frim Vodacare gardenroute, spoke to Michelle, Meagan and left messages for Wernigh but no response yet since last week,

I use to work for vodacom regional customer care in 2006, and since I left Ive been with Cell C, so have not dealt much with them again.

My mother in law been a client of them since 1996 got an upgrade but phone was faulty, send it for repairs and got a huge bill for damages. Now the problem is, she has not used it yet, not even her sim was in phone yet. When i inserted sim, as she is old I always assist, the phone did not recognize sim.

When I worked at vodacom we could see if the phone has been used with a sim on the system. And my other question, why was phone not tested? According to me phone must be unboxed, tested with clients sims etc? That was not done, its not like it was delivered? She went in to a vodacom shop! Now Ive been phoning the local vodacare (George, Westerncape) and no assistance and empty promisses I will be called back, still waiting

Official business reply

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards, Vodacom Consumer Website Team

Official business reply

Dear Llewellyn

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.

We apologize for the inconvenience and the service experienced.

Have a great day further.

Vodacom Consumer Website Team

llewellyn-van-der-poel:

See message i recieved, but still no feedback from vodacom? How can it be closed but its not resolved Dear Vodacom Customer. Your service ticket with reference number EC-1RY7-2JQ9ZT has been closed. Thank you Vodacom.

llewellyn-van-der-poel:

I have spoken to the store manager Wernigh more than a week ago who promised to call me back when he recieves the faulty phone back the next day, but still nothing. I called yesterday and left messages but he still has not called back. I dont understand, what is the hold up? According to the consumer act, they had to test the phone before it left the shop. This was not done, as you can clearly see on systems. So just replace the phone. What is the hold up?

Kind Regards

Llewellyn van der Poel **********