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Babsie B

1 reviews | Active since May 2018

09 May 2018, 11:08

Bad service - No feedback

I upgrade my phone already lastweek - with the error i am not able to upgrade.

Lady phoned my husband did the upgrade and said she would come back to me in regards with our upgrade - today Wednesday no feedback yet.

According to my account i was able to upgrade already the 29th April and we are still waiting for them to come back.

I am going to cancel all 6 my contracts with vodacom and move to another service provider as the service i am getting is 0.

0
Replies (2)
Vodacom
Vodacom's reply09 May 2018, 11:25
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply22 May 2018, 10:19
Official

Dear Babsie

Kindly note that the above query has been attended to and feedback provided.

Kind Regards

Craig Julius
Vodacom Consumer Website Team

Best regards,