AG
Angela G
1 reviews | Active since Dec 2019
13 Nov 2021, 07:16
Bad service / No Customer support / Money Game
I have requested a fibre line for the 30/11/2021
Neliswa Mthembu, contacted me and I said I meed fibre for the above date, RAM send me a message that they are on there way to deliver tuff to me at the new address where I am moving to, then I told them I am not staying there yet.
I tried to phone her yesterday, and they said they will get het to phone me. I have send emails and have not received any reaponse
I don’t want to pay for something know if I only ordered it for a date as above.
They are easy to phone you for a new deal but the after service and support is socking.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Nov 2021, 11:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Nov 2021, 11:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AG
Angela G's updateReviewer Update
15 Nov 2021, 16:54Wow still had no phone called phoned today twice and left messages for her to phone me back, still nothing
Really bad service there is no such thing as customer service in this business
Really bad service there is no such thing as customer service in this business
AG
Angela G's update15 Nov 2021, 16:54
Reviewer Update
Wow still had no phone called phoned today twice and left messages for her to phone me back, still nothing
Really bad service there is no such thing as customer service in this business
Really bad service there is no such thing as customer service in this business
AG
Angela G's updateReviewer Update
25 Nov 2021, 11:24I have requested the fibre, I have phoned today to find out if the fibre from Vodacom will be ready and installed on the 30/11/2021
They told me there is a 21 day waiting period, fibre was already ordered on the 10/11/2021 and I clearly stated for when I need the fibre.
Numsa gave me a reference number when I phoned SR211125- ****** now I asked to sprak to a manager and I have been on hold for 15 minutes
They are useless
They told me there is a 21 day waiting period, fibre was already ordered on the 10/11/2021 and I clearly stated for when I need the fibre.
Numsa gave me a reference number when I phoned SR211125- ****** now I asked to sprak to a manager and I have been on hold for 15 minutes
They are useless
AG
Angela G's update25 Nov 2021, 11:24
Reviewer Update
I have requested the fibre, I have phoned today to find out if the fibre from Vodacom will be ready and installed on the 30/11/2021
They told me there is a 21 day waiting period, fibre was already ordered on the 10/11/2021 and I clearly stated for when I need the fibre.
Numsa gave me a reference number when I phoned SR211125- ****** now I asked to sprak to a manager and I have been on hold for 15 minutes
They are useless
They told me there is a 21 day waiting period, fibre was already ordered on the 10/11/2021 and I clearly stated for when I need the fibre.
Numsa gave me a reference number when I phoned SR211125- ****** now I asked to sprak to a manager and I have been on hold for 15 minutes
They are useless