Bad Service, no communication with customers

I have a problem with my email since Friday last week. Vodacom is aware that they have a problem but does not communicate this to their customers.<br> I am a small business and have extremely upset customers because i have not been able to service them for more than a week.<br> I am told to use the website to send mails, but that only hangs and does not work.<br> I think this is absolutely pathetic service.