BAD SERVICE NO COMMUNICATION

i app**** for a HP Tablet in Dec 2014, got the goods had it for 3weeks (for my daughter for school) Then it did not want to charged called vodacom. Then they told me to take it into our neerest shop and that was Vodacom Stellenbosch Eikestad Mall its been now 2month and i am now paying for something that my daugther does not even have. Everytime i must be the one to contact vodacom to hear how far it is and how long it will take i've been told many storys and everytime a diffirent consultant talks to me and then i must repeat myself over again to every singel person. And the fault is a manufacturing fault after several emails and telephone calls telling them just to replace it no communication from them. Today at 10:50am was my last email to them and still no reply. I am now fed-up with this bad service and told them that i want to cancel this contract because this is not legal taking money from someone that does not even have the Tablet. This is the worst client service i ever got from a service provider. Once the sale has been made the client in no longer important.