BAD SERVICE NO ACCOUNTABILITY

I TOOK A CONTRACT WITH VODACOM ONLINE THAT INCLUDED HISENSE 58' UHD 4K TV. I RECIEVED MY TV ON THE 24/03/'21AND CHECKED WITH THE COURIER THE WAS NO PHYSICAL DAMAGE. ON THE FOLLOWING DAY THE 25/03/'21 I CONNECTED THE TV TO MY SURPRISED IT HAD LCD LEAKAGE ALL OVER THE SCREEN I CALLED DIGITAL PLANET I WAS ADVISED TO SEND THE PICTURES WHICH I DID ON THE 25/03. I DID A FOLLOW UP ON THE 26/03 I WAS ADVISED I WILL GET A CALL BEFORE END OF BUSINESS DAY OF WHICH NEVER HAPPENED. YESTERDAY I LOG A FAULT WITH VODACOM (https://vadminlikeminds.freshdesk.com/helpdesk/tickets/81039) I GOT AN EMAIL FROM LENNON SAMDUTH IT READS: PLEASE EMAIL DIGITALPLANET FOR FURTHER ASSISTANCE. I CALLED DIGITAL PLANET AND THEY CLAIM THAT THEY SEND ME AN EMAIL AND I MUST CONTACT HISENSE DIRECT SINCE IT HAS NO PHYSICAL DAMAGE. I CALLED HISENSE I SPOKE TO VERONICA RAMUTSINDELA WHO ADVISED ME THAT SHE WONT LOG A FAULT VODACOM/DIGITAL PLANET MUST LOG A FAULT NOT ME. NOW I TIRED OF THIS MATTER ITS DRAGING AND NO ONE WANTS TO TAKE FULL ACCOUNTABILITY. I DIDNT DEAL WITH HISENSE VODACOM SOLD THE PRODUCT AND DIGITAL PLANET CORIERED IT. IM FRUSTRATED NO BODY WANTS TO HELP ME I DONT KNOW WHAT TO DO ANYMORE. I DIDNT GO TO HISENSE AND BUY THE TV I WENT TO VODACOM