CA
Chrystal A
1 reviews | Active since Jul 2020
16 Sept 2022, 10:57
Bad service! Never get Vodacom Fibre
After struggling 3 weeks to get the LTE interim solution for fibre, the LTE worked only for 1 day. This is just a portion of the bad service i received. Phoning day after day to get to the point what went wrong with my sales order. Really disappointed in the level of service received from such a big company that advocates being the best. I would never advise any new customer to make use of Vodacom Fibre.
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Replies (2)
Vodacom's replyOfficial
16 Sept 2022, 12:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Sept 2022, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CA
Chrystal A's updateReviewer Update
20 Sept 2022, 09:58Good day,
Please see above complaint which is still unresolved.
The current state of the application says: "installation complete, fibre is live." That is incorrect. Not one agent representing vodacom nor vumatel was in my house.
After many calls and unsuccessful resolutions, I finally was allowed, the privilege to speak to a team leader. The team leader Kenneth promised to have this issue resolved ASAP and to stay in contact at the very least. He's promises were never delivered.
This service is not only pathetic, but distasteful and disgusting.
With all being said, I hereby request an immediate cancellation of your services(honestly the lack thereof).
Please see above complaint which is still unresolved.
The current state of the application says: "installation complete, fibre is live." That is incorrect. Not one agent representing vodacom nor vumatel was in my house.
After many calls and unsuccessful resolutions, I finally was allowed, the privilege to speak to a team leader. The team leader Kenneth promised to have this issue resolved ASAP and to stay in contact at the very least. He's promises were never delivered.
This service is not only pathetic, but distasteful and disgusting.
With all being said, I hereby request an immediate cancellation of your services(honestly the lack thereof).
CA
Chrystal A's update20 Sept 2022, 09:58
Reviewer Update
Good day,
Please see above complaint which is still unresolved.
The current state of the application says: "installation complete, fibre is live." That is incorrect. Not one agent representing vodacom nor vumatel was in my house.
After many calls and unsuccessful resolutions, I finally was allowed, the privilege to speak to a team leader. The team leader Kenneth promised to have this issue resolved ASAP and to stay in contact at the very least. He's promises were never delivered.
This service is not only pathetic, but distasteful and disgusting.
With all being said, I hereby request an immediate cancellation of your services(honestly the lack thereof).
Please see above complaint which is still unresolved.
The current state of the application says: "installation complete, fibre is live." That is incorrect. Not one agent representing vodacom nor vumatel was in my house.
After many calls and unsuccessful resolutions, I finally was allowed, the privilege to speak to a team leader. The team leader Kenneth promised to have this issue resolved ASAP and to stay in contact at the very least. He's promises were never delivered.
This service is not only pathetic, but distasteful and disgusting.
With all being said, I hereby request an immediate cancellation of your services(honestly the lack thereof).