CB
Claudine B

1 reviews | Active since Aug 2015

20 Aug 2015, 14:16

Bad Service/ Nashua Mobile -Vodacom

I was a client of Nashua Mobile for more than 8 years, last year I had some financial problems and called Nashua Mobile to make payment arrangements. I spoke to an agent and started making payments as I could which was difficult since I was unemployed at the time. Since October 2014 I liaised with Carl Bernhardt from Hammond Pole, on the 12 October I received a Vodacom statement when I queried this with Carl he said Nashua Mobile is closed and my account is with Vodacom now, I responded to him to advise that in all the time made payment arrangements no one said that my contract will be moved to Vodacom, he requested my details which I sent to him, on the 6th January 2015. To date I have not heard from Carl again, then when I queried it with Nashua Mobile I was told the following by Pal from Norman Bissett that my account was handed over to Vodacom with a R0.00 my response was why did Vodacom never contact me if I was now one of their \clients". No phone no airtime yet Vodacom wants money???Months of emailing Vodacom and Nashua Mobile and still no response!!!Yet Nashua Mobile wants Money from me yet they dropped me with Vodacom and cant even help me sort out this mess!!!"""

0
Replies (1)
Vodacom
Vodacom's reply21 Aug 2015, 08:58
Official
Hello Claudineaa,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team