Bad Service MISLED CLIENT

I am disgusted with the service I have been receiving from Vodacom

January 2019 I received a call from the migrations team advising me to migrate to the smart 2 package at a cost of R329. The gentleman that called me was from the migrations team Durban he advice of how I can save regards to minutes (call per second) as I am currently on a flexi 120 package.

I then asked him is that the only cost involve a straight R329 no addional fees he said yes. I asked the same question 3 time and he said yes mam no additional fees will be included. I then agreed he read terms and conditions and I stopped him again and asked so R329 is the only fee you will debit my account he then again rep**** yes mam. This was mid-January 2019 and I was advised the benefits will kick in 1 Feb.

I noticed the migration was not done I called in and I was advised that it was cancelled without my consent or knowledge. I asked why the customer service agent advise me the system does not allow for them to see. I then requested to speak to a manager they kept transferring my calls eventually I got through to the solutions team and spoke to a manager.

I then explained my situation to the manager in the solutions team (I think Mbali) she then advise me I need to pay R329 + handset fee monthly, I told her that is not what I was told by the gentleman that called regards to the migration. She then said she will get back to me. Which she did and could confirm that he said it a straight R329 per month during our conversation and when reading terms and conditions.

I then asked for the call recording to be send to me via email because I would like to take matters further because I was misled. I was then told she can’t send it to my email I asked why and she was not able to answer my question. She said I can listen to the call in one of the stores. Bottom line I want the recording sent to me email!!!!

The solutions team manager sent me a quotation 06 Feb 2019. The quote states there is no migration fee no handset cost. Its April month my query is still not resolved. I constantly have to call for solutions wasting my ty time and ridiculous bill because of errors made by Vodacom staff and yet they refuse to send me my call recordings so that I can take matters further with the ombudsman. In the past I had call recordings sent to my email so why is this option suddenly not available?