NV
Nicolene V
1 reviews | Active since Nov 2014
24 May 2021, 11:28
Bad Service - Misleading of additional product
I was misled with a sale. I am very upset with the way the issue was investigated and the manner the salesperson persuade me to take the deal. He told me that I don't have a different device the fact that I have a contract already makes it easy to transfer data to my main account. When I phoned to find out how it works it suddenly is the total opposite.
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Replies (2)
Vodacom's replyOfficial
24 May 2021, 12:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 May 2021, 12:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NV
Nicolene V's updateReviewer Update
26 May 2021, 09:04Thank you, I am not happy with the outcome and would like to cancel the contract and will definitely not renew my current contract with Vodacom. I've been a loyal client for a long time.
Please advise of the process to cancel the new contract.
Please advise of the process to cancel the new contract.
NV
Nicolene V's update26 May 2021, 09:04
Reviewer Update
Thank you, I am not happy with the outcome and would like to cancel the contract and will definitely not renew my current contract with Vodacom. I've been a loyal client for a long time.
Please advise of the process to cancel the new contract.
Please advise of the process to cancel the new contract.