BAD SERVICE. MESSED UP MY CONTRACT AND ESCALATED 3 TIMES

I moved packages from Red Top up to an open line and I had a 90% discount off 30gb as an extra package. I have no data after the switch after I was assured my data package would be moved across. I've called vodacom 3 times and they've escalated 3 times and I've had no response every time I do. I don't know if it's just me or is vodacoms service getting worse. I'm at the point of canceling everything and porting to mtn. I'll email Shameel to make him aware of this. No one that pays 1800 a month on a contract should be waiting more than a week for something they were promised would not be an issue. I want my 30gb at the discount I had immediately