BAD SERVICE MARCELINO CURTIS VODACOM REPAIRS TYGERVALLEI

I phoned Vodacom Repairs Tygervallei today shortly after 15h00 and spoke to a Marcelino Curtis with regards to my Mecer Guru laptop contract which i took out in August 2020. I realised last year sometime the laptop does not go on after i only probably used it 5 times if not less. To my utter suprise i was shocked out of my shoes with the way your clerk addressed me and spoke to me on the phone with regards to my problem after i asked him why must i as a client of 25 years phone around to get invoices of when the laptop was bought and who keeps a laptop box for nearly 3 years. I would not have been smart with him if he addressed me in the way i deserv as a client. To top it all he put the phone in my ear the moment i told him he is rude and i am not going to argue with him. This is shocking to say the least!!!!!!! I have been a loyal client of Vodacom for 25 years and i spend a amount of R2000+ every month and i pay Vodacom on time withou fail. Who does your staff think they are to speak to your customers in this order. Then i phoned the Cape Gate branch and i spoke to a gentleman called CJ. I would like to say a huge THANK YOU to CJ and this guy needs a raise. He explained to me in detail what i should do and even though the answer was not positive because Vodacom cannot help me with the repair i was happy and satisfied after i spoke to him. But Marelino is pulling Vodacom's name through the mud with his terrible customer service scills and way of speaking. My question is why could he not explain it to me in this order - why still be ****y about invoices he cannot assist with and i need to do it myself and boxes that the unit must be returned in if i cannot even be assisted by Vodacom for the repair seeing that the guarantee is only valid for two years and i am already in my third year of the contract. Please train your staff to assist customer the way they should be assisted without them having to phone up and down cause it seems like Marcelino does not have the skills to school his customers the way they should be. CJ definatley needs a raise and a higher postion in the company.