Bad service/Line suspended

<p>Good day</p> <p>I write this as an unhappy customer. I have been with vodacom for close to 4 years now but the service that i have received this week is totally unacceptable. Vodacom has been calling in regards to an upgrade which I told them I was not interested. I I spoke to one of the agents the previous week and told them that I will not carry on with a contract after June, and she said I should call in the following week to inform them. I called them on Wednesday morning around 8am to inform them that after June I will not carry on with my contract. The agent I spoke to on that day explained that he will load my request but I should make sure that by end of June , my airtime should be used up as it will not appear in the month of July. He asked if I will keep my line as contract and I said yes to him. That was the end of the call, but to my notice, the agent suspended my line on Wednesday. I called in again at night on Wednesday 03 May 2017 and was told that they could not assist me and I should call in the following morning. I told in on Thursday 04 May 2017 again and spoke to another agent which did not help and I spoke to Emmanuel(Supervisor-Retention department) said he will speed up the process to get my connect again. I told him I can not have a line for two days and i told him to call me at 12pm to let me know of the process but he did not call me back. I write this on a Friday with a line and I spoke to another agent this morning who said they could not assist me. I do not know what processes to go because I have been without a line for 3 days now and nowone at Vodacom is willing to assist me. Such terrible service and i will never consider taking a contract with vodacom ever again nor will i refer anyone with such service, after being a loyal customer and not oweing them anything. I am not happy and I JUST NEED MY LINE BACK ON AS NOW BECAUSE THIS IS UNACCEPTABLE. </p>