Bad service, Lies, Incompetence, arrogance and no customer service or work ethic

<p>on the 22-23 of april, i spoke to a consultant regarding my upgrade for my preorder of the samsung S8, which was confirmed and agreed upon. on the 25 april, a lady contacted us stating that the delivery will be done in 3 working days. on the 28 april i called confirming my waybill number in order for me to keep track on this but to my suprise the upgrade had not gone in for confirmation, which the lady forgot to do, i then spoke to GIDI, she apaently is a team leader, which i highly doubt. She had then advised that there nothing they can do not even a manger can assist with, she said well i must then rather cancel and go take it out a store, but in an arrogant tone of voice. She refused to further assist me, then requested for her manager to call me she said they wont help you. i then spoke to Thsepiso, who advised me morne or monye will call me in an hour, but to my surprise he is not in today. I do not mind recieving my phone after the public holidays if they had respect and was not arrogant. Gidi also advised me that she cant tell who i spoke to it does not show, after like 1 minute of arguing it mysteriously started showing on the system. a lady from confirmations called me who was very nice to me, if they had been like her i wouldve agreed to everything. I needed to know why vodacom services are so bad. the first lady that called for the uprade i advised her that il take it at a store she then advised me no you will pay extra, which i dont mind. But to note i am a sales manager and decided since she called me id let her have the COMM.</p>