BAD SERVICE LACK OF COMMUNICATION

<p>About a month and a half ago i got a sms from vodacom saying that i am due for an upgrade , i saw the samsung j1 ace was on special for R99.00 a month on topup flexi 55. i did an online application and the lady from vodacom phoned me back i asked her repeatedly are there any hidden costs and she said no. last month i got a statement from them with my same billing amount i phoned to find out why i was told you pay a month behind so this month i will see my new contract amount because im suppose to be paying less. today i recieve my statements and still im paying more now im paying for 4 contracts instead of 3 contracts , i then phoned vodacom customer care and they advised me that i have to still pay for my old contract until the 2 years is over and pay for the new one at the same time i mean *** i am frustrated here i have been a loyal customer for 6 years and i have upgraded with them many times before its not my first upgrade and never before when i upgraded did i pay for the old contract and the new contract then whats the use they sending you a sms saying you are due for a contract and give you a date and then you upgrade now you must pay for your old phone and new phone. now they saying the lady was suppose to explain to me but what the heck i kept asking her any hidden costs she said no i was never explained. this is not the first time i am having a issue with vodacom if this doesnt get sorted and continues i will cancel all my contracts and advise people not to take contracts out with vodacom. im suppose to be paying less for my contract and yet im paying more paying 4 contracts instead of 3. this is really not on</p>