Bad Service, Keep on Passing the Buck

Good day, I have been suspended due to non payment on my account... I have recently had a huge nock employment wise. I received an SMS on the 13th of July stating that our service have been suspended and that it will be converted to prepaid. I have 4 contracts on my name with Vodacom for YEARS now. I have paid every month even though some times it was late. Unfortunately I fell into this situation. To make a long story short. I was contact shortly after I received the SMS by a consultant. She said that my numbers will be converted to prepaid. I can pay the outstanding amount over 6 months. I explained my situation(please listen to the recording you guys keep). I made a payment on the 2nd of August. Shortly after that I contacted the Collections department a few times. They could not tell me when the numbers will be converted to prepaid. I phoned last week and once again they said I must phone this week Tuesday. Which I did today. I was shifted to different departs... One stating this story and the other stating another story. After a long confusion. They said today that the numbers have been converted last month already??? I must just load airtime. After work I went to load airtime. It did not go through. I was told I must then phone 082 114, should this happen. And so I did. The guy I spoke to told me all my numbers have been suspended???? So I won't be able to use them till the full arears amount is paid?????? This was not the initial agreement.

Can you please assist asap??

What am I going to do and who will be able to assist me with accurate information??

Please contact me on ********** Or via email : **********

I please want this resolved asap.

Thank you,

Kind Regards