KJ
Kevin J
1 reviews | Active since Jun 2016
07 Jan 2020, 23:17
Bad service just got worse.
Good day,
We tried to contact you regarding your investigation findings but we were unsuccessful, please contact us on ***. Ref 41246
Kind regards, Mondo Team
This is the response I received after weeks of waiting for Vodacom to sort out my problem. The service continues to suck from Vodacom and there partner stores.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Jan 2020, 07:33Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply08 Jan 2020, 07:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
KJ
Kevin J's updateReviewer Update
09 Jan 2020, 18:23Dear Vodacom,
Thank you for passing the buck back to Mondo who offered me a R30 discount after the increased my bill with R199.
This was one of two resolutions: R30 discount on the extra R199 per month that I have to pay, or cancel the new 20gig a month contract. Both of which are completely unacceptable to me.
When I resquested that the 5gig a month contract be cancelled rather, since that was the initial reason why I agreed to the 20gig upgrade, I was told that Vodacom would not agree to that. So Vodacom please cancel that 5gig contract so that I can use the 20gig contract. Mondo was instructed by you, Vodacom, to sell these valued added products to me. So sort this out please. Vodacom your service remains shockingly bad.
I am being inconvenienced as a result. Vodacom you are pathetic for not allowing Mondo to cancel the 5gig contract.
Pathetic, pathetic, pathetic. Don't continue to waste my time.
Thank you for passing the buck back to Mondo who offered me a R30 discount after the increased my bill with R199.
This was one of two resolutions: R30 discount on the extra R199 per month that I have to pay, or cancel the new 20gig a month contract. Both of which are completely unacceptable to me.
When I resquested that the 5gig a month contract be cancelled rather, since that was the initial reason why I agreed to the 20gig upgrade, I was told that Vodacom would not agree to that. So Vodacom please cancel that 5gig contract so that I can use the 20gig contract. Mondo was instructed by you, Vodacom, to sell these valued added products to me. So sort this out please. Vodacom your service remains shockingly bad.
I am being inconvenienced as a result. Vodacom you are pathetic for not allowing Mondo to cancel the 5gig contract.
Pathetic, pathetic, pathetic. Don't continue to waste my time.
KJ
Kevin J's update09 Jan 2020, 18:23
Reviewer Update
Dear Vodacom,
Thank you for passing the buck back to Mondo who offered me a R30 discount after the increased my bill with R199.
This was one of two resolutions: R30 discount on the extra R199 per month that I have to pay, or cancel the new 20gig a month contract. Both of which are completely unacceptable to me.
When I resquested that the 5gig a month contract be cancelled rather, since that was the initial reason why I agreed to the 20gig upgrade, I was told that Vodacom would not agree to that. So Vodacom please cancel that 5gig contract so that I can use the 20gig contract. Mondo was instructed by you, Vodacom, to sell these valued added products to me. So sort this out please. Vodacom your service remains shockingly bad.
I am being inconvenienced as a result. Vodacom you are pathetic for not allowing Mondo to cancel the 5gig contract.
Pathetic, pathetic, pathetic. Don't continue to waste my time.
Thank you for passing the buck back to Mondo who offered me a R30 discount after the increased my bill with R199.
This was one of two resolutions: R30 discount on the extra R199 per month that I have to pay, or cancel the new 20gig a month contract. Both of which are completely unacceptable to me.
When I resquested that the 5gig a month contract be cancelled rather, since that was the initial reason why I agreed to the 20gig upgrade, I was told that Vodacom would not agree to that. So Vodacom please cancel that 5gig contract so that I can use the 20gig contract. Mondo was instructed by you, Vodacom, to sell these valued added products to me. So sort this out please. Vodacom your service remains shockingly bad.
I am being inconvenienced as a result. Vodacom you are pathetic for not allowing Mondo to cancel the 5gig contract.
Pathetic, pathetic, pathetic. Don't continue to waste my time.