1 reviews | Active since Nov 2016

08 Nov 2016, 12:18

Bad service - job ***4

<p>I am very unhappy with Vodaom and theso called 2 year warranty they have on their devices. my phone is still under the warranty and they contacted me to tell me i must pay R8000 to replace the main board on my phone. When i questioned why they informed me that their is damage to my ohone in the form of a scratch on my camera. I have had that for almost a year how the hell does it affect my main board.</p> <p>I take very good care of my phone and would like to see which phone that is over a year old has absolutuely no scratches on it. anything that is over a year old is bound to not be in a new condition.</p> <p> </p> <p>Come on Vodacom stop looking for loop holes and actually take care of your clients. How must i damage a main board???? i mean really this is your product that is faulty and you are just looking for excuses not to pay!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply08 Nov 2016, 12:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team