Bad service ISP-Vodacom Fibre

My vodacom S3 fibre router crashed on 13 September 2025. I immediately logged a call with vodacom fibre contact center ***, given reference number:SR*** promised 48 hours turnaround time. On Monday 15 September 2025 I called again to make a follow up, I was told my 48 hours just started since their technicians are not working over the weekend. On Wednesday 17 September 2025 I called the vodacom contact center *** again for a follow up. I was shocked to hear that my ticket was closed because they agent could not get hold of me. I was told to log another call. A ticket number: SR*** was generated, this ticket remains open but there is no assistance. Whenever I call the contact center I am told it is allocated to an agent and the matter is being prioritized, this happend on Friday 19 September 2025 and today 22 September 2025. My router is still down and no help is forthcoming from vodacom fibre. This is the worst ISP I have ever used. I have been without service for full nine (9) days and vodacom fibre does not care. I am told "it has been escalated to thirdline support"