BR
Bernardine R

1 reviews | Active since Jan 2016

22 Jan 2016, 08:15

BAD SERVICE IS UNDER STATING IT!!!!!1

My LG G3 was handed in to be repaired on the 9/01/2016 as the phone was in a infinite restart loop and only worked when it is plugged in on the charger......<br> <br> The Job Number ***2 NEW JOB NO:***7<br> IMEI Number ***<br> MSN 407KPGS659103<br> <br> Yesterday I got notified that \My PHONE"is back from repairs went to collect the phone that they have stated is MY PHONE and that the Mother board and battery has been replaced. Just to find that the phone the are stating is my is actually not at all my phone.....VERY UPSET <br> <br> If they think I'm stupid they are making the biggest mistake.. If the Mother board and battery was replaced the original cover and Screen would have been in the same condition the it was handed to them (Dent in the left side cover and no screen protector with light scratches on the screen)<br> <br> This is the second time this year that Vodacom is treating a loyal client with this Bad service.<br> <br> I do not see how they can give me some other phone and expect me to be happy? I will not except it and if they needed to exchange my phone they should not have said it was repaired and instead they should have given me a new phone not any second hand used phone.<br> <br> """

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Replies (1)
Vodacom
Vodacom's reply22 Jan 2016, 08:47
Official
Hello BRoos89,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team