Bad service is one thing but blatent lying is an all time low

Very long story short- after applying for an upgrade over a month ago and being told that I would get my new device in a week, then being told it was out of stock (this is all me contacting them, no actual phone calls from Vodacom). I called weekly and was made numerous promises, none of which came to fruition. Then, out of the blue I get a call from them last week telling me that I would get my device this Thursday or Friday - I was excited. I called today to confirm my delivery address, only to be told that none of this was actually true. I spoke to a ‘supervisor’ who promised he would call me back in 2 hours. Well, 10 hours later and still nothing. Lies deceit lies and deceit; for a communication company - this is in one word appalling. I have been with them for decades -but perhaps now is the time to port to a company that offers service and support and honesty and integrity.