1 reviews | Active since Nov 2016

07 Nov 2016, 16:42

bad service is an understatement

<p>Celest...........I took out two new lines on friday with vodacom and now i want to cancell the one line as it is no longer being required, all that im trying to do is to cancel the one line but im being sent from pillar to post. The store manager says i need to call the call centre and they say i need to go to the store..... so who will cancel this contract if no one wants to do it. When i was in store i was advised that i can return the phone if im not happy but now they not want to assist on cancelling the line. I've never come across such bad service in my life....... i need to have this contract cancelled because theres no way that ima pay for something i requested to have cancelled!!!!!!!!!!!!!!!!!!! im so frastrated, i dont see how can vodacom let their internal processes inconvience the client like this honestly</p>

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Replies (1)
Vodacom
Vodacom's reply08 Nov 2016, 07:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team