BAD SERVICE *********** STAFF

<p>I visited the Vodacom 3G store in Bayside on 29 Aug 2016 to end date one of 4 contracts on my name, the specific contract ended on the day (29/08/2016).</p> <p>The Vodacom shop employee added the details on the system, I repeated the specific cell number to be end dated a few times, confirmation given that the contract was end dated.</p> <p>A month ago (middle of May 2017) I received a sms from Vodacom informing me my account is R149 in arrears, the same Vodacom shop informed me that the contract were never ended and a statement showed R143 were still deducted for the contracted which ended last year 29/08/2016. Again I requested this contract to be end dated and back dated with a written letter to the Vodacom shop. Vodacom customer relations were phoned and all of this explained, confirmation were telephonically received for back dating this contract and Vodacom will reimburse me the monthly deductions from 29 August 2016.</p> <p> </p> <p>Monday afternoon 12/06/2017 my cell phone account were suspended without any warning, numerous calls to customer care and account department were made, I received numerous sms’s from Vodacom since Monday to now pay R304 / amount in arrears.</p> <p> </p> <p>According to Vodacom shop Bayside there is no error from there side, the cancellation form had a different cell number on, therefore the contract were not end dated. Why did the shop not phone me and ask which of the 4 contracts on my name should be end dated? It would make perfect sense that the contract end dating on 29/08/2016 should be cancelled / end dated!!</p> <p> </p> <p>I have been with Vodacom for almost 20 years, Vodacom make millions every day, there is NO customer service and NO caring for customers. Please help.</p> <p> </p> <p>Tersia</p> <p> ********** 606</p>