BR
Bridnell R

1 reviews | Active since Aug 2010

27 Feb 2017, 13:31

Bad service. *********** staff.

<p>I was transfered from Autopage to Vodacom. Vodacom changed my contract to top up (which I did not ask for). Have been trying to rectify this problem since the 13th January 2016, no luck.</p> <p>Have made numerous calls. Staff keeps cutting my call off. Just rude!! Why do they not have a complaints department? Maybe thats a stupid question. Would expect better service from a big company like Vodacom!</p>

0
Replies (2)
Vodacom
Vodacom's reply27 Feb 2017, 14:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Mar 2017, 09:47
Official

Kindly note the reported instance is currently in hand,

Please refer to our correspondence for detail for further processing.

Warmest regards

Elroy