WL
Wendy L

1 reviews | Active since Sept 2017

23 Sept 2017, 09:26

Bad service, *********** management and staff, bad attitude, list goes on

It was the worst experience ever. Cant believe the amount of trouble I went through with this store and that for a simple cash sale over the counter of a tablet, not a contract or anything complicated. This store managed to attach every possible thing that could go wrong to this transaction. To add to this, the response or so called customer service is ********** to say the least. Been back and forth to the store four times and getting the same don't care attitude/ or total ignorance... a cultivated incompetence it would seem. and guess what, issue still not resolved. Still waiting for the so called manager to call me back. still no tablet which I've fully paid for 2 weeks ago.

0
Replies (2)
Vodacom
Vodacom's reply26 Sept 2017, 08:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Oct 2017, 12:37
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team