WN
Wandile N
1 reviews | Active since Feb 2018
04 Nov 2020, 17:15
Bad service in Vodacom and its insurance Finrite
I lost my phone which was 256Gb internal memory and when i claimed it through insurance i was given a 128 Gb. I realize when i was home that i was given a 128 instead of a 256 Gb memory, i then called vodacom and was told i must contact their insurer which is Finrite. I then called them and spoke to the consultant and asked her team leader email address which is Pandelani Siphaladi. I sent Pandelani Siphaladi several emails with no success, he promised to get back to me several times but he never kept his promise and its been a month now waiting for him.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
05 Nov 2020, 07:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Nov 2020, 07:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WN
Wandile N's updateReviewer Update
08 Nov 2020, 14:55Since Vodacom promised to come back to me they didn't.
It seems like it's to be the same as their team leader Pandelani Sephaladi promised and never come back.
It seems like it's to be the same as their team leader Pandelani Sephaladi promised and never come back.
WN
Wandile N's update08 Nov 2020, 14:55
Reviewer Update
Since Vodacom promised to come back to me they didn't.
It seems like it's to be the same as their team leader Pandelani Sephaladi promised and never come back.
It seems like it's to be the same as their team leader Pandelani Sephaladi promised and never come back.
WN
Wandile N's updateReviewer Update
11 Nov 2020, 14:56Vodacom on their private reply they said "The matter is communicated with me and was resolved". I don't know how it was communicated as i still waiting for their team leader Pandelani Sephaladi and ever since he promised to come back to me last month he never come. I then complained on the 04th then on the 05th Vodacom rep**** and promised to come back to me but i never heard anything from them until today when they say the matter is resolved.
I don't know how it was resolved and who resolved it.
I don't know how it was resolved and who resolved it.
WN
Wandile N's update11 Nov 2020, 14:56
Reviewer Update
Vodacom on their private reply they said "The matter is communicated with me and was resolved". I don't know how it was communicated as i still waiting for their team leader Pandelani Sephaladi and ever since he promised to come back to me last month he never come. I then complained on the 04th then on the 05th Vodacom rep**** and promised to come back to me but i never heard anything from them until today when they say the matter is resolved.
I don't know how it was resolved and who resolved it.
I don't know how it was resolved and who resolved it.
WN
Wandile N's updateReviewer Update
16 Nov 2020, 17:04Vodacom is still quite i don't know why.
WN
Wandile N's update16 Nov 2020, 17:04
Reviewer Update
Vodacom is still quite i don't know why.