BAD SERVICE IN EVERYWAY POSSIBLE

SATURDAY I RECEIVE A SMS STATING THAT THERE WAS A REQUEST FOR A SIM SWOP ON MY LINE.WHEN I TRIED TO PHONE CUSTOMER CARE THE SIM SWOP WAS ALREADY IN PROGRESS. I CANCELLED THE SIM SWOP SINCE I DID NOT REQUEST IT. I WAS TOLD TO GO TO VODACOM AND DO A SIM SWOP AGAIN - WHICH I DID. AFTER 24 HOURS, 2 TRIPS TO VODACOM THE SIM SWOP STILL HAS NOT TAKEN PLACE. EVERY TIME I CALL THE CALL CENTRE, BESIDES THE BAD ATTITUDE THEY GIVE ME, I GET ANOTHER ANSWER, IT HAS BEEN WELL OVER 24 HOURS AND YET NO SIM SWOP. THE TOLD ME THE WILL ESCELATE THE CASE, WHEN I CONTACTED THEM AGAIN THEY SAID THE LAST CALLED LOG FROM MY NUMBER WAS 2012. SO NO ESCALATION WAS DONE EITHER. THE MANAGERS/TEAM LEADERS ARE OF NO USE EITHER. IT IS COSTING ME TIME AND MONEY TO SORT OUT A MISTAKE THEY MADE. AND THEN IMAGINE THE SIM SWOP ACTUALLY WORKED ON SATURDAY, WHAT THE CONSEQUENCES COULD HAVE BEEN. NOW THEY TELL ME IT WILL BE ANOTHER 24 HOURS. HOW CAN THEY EXPECT ME TO BE ALL NICE ABOUT THIS WHEN THEY OBVIOUSLY DO NOT CARE ABOUT CUSTOMRE SERVICE.