bad service in call center support

Good day

I have been trying to arrange for my fibre to be relocated but have had bad service with consultants not paying attention, hanging up, or just staying quiet and waiting for you to end the call. It gives the impression that this is something they do a lot to skip calls or not work. when I'm a paying customer wanting to continue my membership. this has happened numerous times now with a consultant named Oynati and Siya. I’m now in a line with Lwazi, giving my request again as he notifies me that no note has been added for my request to relocate my line since last year December since I have been calling in