Bad Service, Impossible to Reach

Item: Vodacom
Rating: 1
Author: Amy A

On hold for ages (20mins +) eventually resulting in me hanging up. Called 3 different Vodacom numbers - no response. Called Canal Walk to get an email address as the email addy’s online are currently ‘not in service’ and they advise that I should call the call center - after being placed on hold at their store for approx 5 minutes as well.

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Replies (1)

Vodacom's replyOfficial

01 Mar 2019, 10:46

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply01 Mar 2019, 10:46

Official