Bad service I’m a very disappointed customer. Good Day, Hope this finds you well. So… today i visited one of your stores in mall of the south, and a lady there named Tlale assisted me and I’m happy with her service. But she told me I was declined when a

Good Day,

Hope this finds you well.

So… today i visited one of your stores in mall of the south (Vodacom shop), and a lady there named Tlale assisted me and I’m happy with her service. But she told me I was declined when applying for a contract I asked her what’s the reason she tells me I have a credit I haven’t paid and gives me TransUnion contact number to call and find out. Well and done, I step out of the store make the call and I’m told I don’t have any credit I owe my accounts are up to date, I asked the lady to send me my credit report she does and I go back into the store. So Tlale makes a call I assume it’s to their head office and they lady on the other line was very rode did not want to assist whatsoever she kept saying I owe but my credit report says something else and she can’t even tell me what is it that I owe but say to call TransUnion that I have already contacted and got a report from them. Now Tlale asked to speak to someone senior seeing there’s something wrong and she bluntly refused and said tell the customer to pay her debts or provide a settlement letter. Now I was very disappointed and dissatisfied by her service as she could not tell me what exactly I owe she was just not interested in helping… can I please be contacted regarding this and have someone senior to look into my query and my TransUnion report say something and the one from Vodacom says something else between the two one is not updated… The lady from head office was very rude and unprofessional, for her to say I must just pay my debts 😲

Looking forward to your prompt response.

Kind regards, Sindiswa