Bad Service & Harassment & Faulty Product

I went to Vodacom to renew my Mom' phone and wanted a Sony,Vivian helped me the 17th.His first comment was\Damn your pretty,thats the reason Im glad I work in Stellenbosch branch\".At first this comment did not bother me.After waiting more than 30Min to find out prices on the Smart L packet&dont get feedback,the system went down.19th I went back&Systems where still down&Waited 3Hours. Vivian commented that the 3D system is actually more off than on.<br> 4th I went back-still waiting his Comment was his colleague didnt want to give the number for him to phone back because \"afraid there might happen something between us\" he also comments that I look beautiful today.<br> After my complains about all the waiting his comment was\"Il take you out for dinner to make up for it\".They also lost my papers.\"After so many visits now it takes 1:30H to complete it\" His comment was \"Sorry it took so long,I wanted to spend more time with you\".<br> The next day the Z4 gets extremely hot&I phoned him.He said we must monitor it.I was to busy to bring the phone back from Bonnievale&long drive.At 6AM the alarm goes off & does not stop,screen is also off&its 11now.They say \"Cant replace phone have to repair it\""