NN
Ntokozo N

1 reviews | Active since Apr 2015

01 Sept 2016, 14:44

Bad Service From your Business Partner RAM

<p>just letting you know of the service i received from RAM and i dont even think i want to continue with any services from you.</p> <p> </p> <p>I have never been so disrespected in my life, I app**** for a contract phone with Vodacom and phone was to be delivered today the delivery person was to call me before they brought the phone ,I get a phone call and my son accidentally hangs up ,I then called back the number immediately, a man answered the phone before even greeting me says” why do you hang up when I call you” I tell him what happened and I then asked who am I speaking to, he tells me he is here to deliver my phone and wants to confirm my address but his tone is so Rude speaking to me as if he is speaking to a child ,I then tell him not to address me in that manner and let him know I’m coming outside to get my delivery, before I could finish he already hung the phone, I then called back and said he is leaving this is a ***** tried calling him again that’s where I got angry , I then said I would report him, he told me he has left and said I can go report him to his boss and what makes matters worse is he threatened me saying we will meet face to face and that scares me as this person has my address and my phone numbers, really if these are the kind of people that work for you going around being disrespectful to their clients and making threats you have failed as a Company, If something happens to me as I was threatened by your own Employee you will be liable as these people have our personal information.</p> <p>I didn’t even get his name but this is number: ********** </p>

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Replies (3)
Vodacom
Vodacom's reply01 Sept 2016, 15:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Sept 2016, 09:23
Official

Dear Customer

We apologise for the service that you received. We have escalated this to the respective management for further assistance and feedback.

Regards

Roderique Lategan

NN
Ntokozo N's update07 Sept 2016, 12:15
Reviewer Update

Just letting you know i dont need the order anymore i have asked RAM to please return it to you and i wont be paying for a service i never received.

My order was now to be delivered to me on Monday, i was called by the delivery guy a told him im not home and asked that i we meet at 3PM as i will be around by then, i told him the reason i want to set a specific time is that im always on the road,i then called him 2,22PM told him i will be home in 5mins,told him if he is around he can come but told me he had other deliveries and said he can still come at 3PM,i waited until 4PM and I left, i then received a call 4:30PM only saw the missed calls as i was driving, So what im trying to tell you is i still havent received my order and i really dont want it any more kindly return it back to Vodacom and i will also let them know about this.