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julian N

1 reviews | Active since Jul 2017

20 Apr 2022, 16:03

BAD SERVICE FROM VODOCOM LIBERTY MALL PIETERMARITZBURG

EXPERIENCED VERY BAD SERVICE FROM THE VODOCOM PIETERMARITZBURG BRANCH AT THE LIBERTY MALL, 3 WEEKS AGO I CALLED THE BRANCH TO ORDER A NOKIA G10 OR A G20 BUT THE SALES PERSON STATED THEY DONT HAVE STOCK BUT THEY WILL SOURCE THE PRODUCT FROM ANOTHER BRANCH OR WAREHOUSE FOR ME. CALLED THE BRANCH TODAY AND WAS TOLD THERE IS A BACK ORDER, AS A CUSTOMER NO ONE EVER CALLED ME BACK AND GAVE ME PROPER INFORMATION FIRSTLY. I AM A VERY UNHAPPY CUSTOMER. THE REGIONAL MANAGER NEEDS TO GET MY PHONE AND SORT THIS MESS OUT, VERY DISSAPPOINTED WITH THE SERVICE.

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Replies (1)
Vodacom
Vodacom's reply21 Apr 2022, 07:12
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team