BT
Bridget T

1 reviews | Active since Sept 2020

08 Sept 2020, 11:09

Bad service from Vodafone

I took out a Vodafone fibre contract last month (August). With this contract you get a free 100gig lte that you can use while you wait for the fibre installation. Within a few days a received my fibre router, more than a week later i received the lte. Connected it and it was not connecting to the internet. A week went by and numerous phone calls to customer service and multiple emails they sorted out the problem. The lte was connected for 3 days and then lost connection again. I've send emails etc, and still there is no connection. I wish to cancel this contract immediately without any cancellation fees, cause the fault is not on my side. They don't want to sort out the problem. I don't receive the service that they stated in the contract. I have send emails to cancel the contract, but they don't respond to them. I will never recomend them to anyone. They just want your money and then you don't get the service they offer. I still have all the emails I've send and their names. If they don't cancel this contract without any cancellation fees I'm going to take it further.

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Replies (1)
Vodacom
Vodacom's reply08 Sept 2020, 13:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team