SL
Susan L

1 reviews | Active since May 2014

28 Jun 2018, 14:06

BAD SERVICE FROM VODACOM TO A LOYAL CLIENT

what does it mean it you say your service ticket with reference number EC-JH0-2JM2VY has been closed, thank you Vodacom, AND MY ENQUIRY HAS NOT BEEN RESOLVED AND I HAD NO FEEDBACK, DO I TAKE THIS TO THE OMBUDSMAN????? I WANT A SOLUTION TO MY COMPLAINT FOR THIS MORNING ..... I AM WAITING

0
Replies (1)
Vodacom
Vodacom's reply28 Jun 2018, 14:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team